TERMS & CONDITIONS

DiSCLAIMER:

  • All prices & services may be subject to change, including additional service charges due to size/condition of vehicle and extra work required.

  • Even though we take utmost care of your belongings. Luxe Auto Appeal will not be responsible for any valuables left inside the vehicle.

  • All quotes & estimates by Luxe Auto Appeal are good for 30 days.

  • Pricing depends on the size/condition of your vehicle and any additional requirements to complete the service. Surcharges may apply:

Cancellation Policy:

  • Appointments may be rescheduled with at least 24 hours of notice free of charge. If you fail to provide advance notification, You forfeit the 20% scheduling deposit.

  • ALL cancellations must be made with a minimum of 24-hour notice to avoid any Cancellation Penalties. Upon request, we will you send you a reminder via email or text message for your appointment the day before.

    By scheduling any service with Luxe Auto Appeal, you hereby agree to all terms listed on this page.

    Booking and Cancellations

    Luxe Auto Appeal may require a 20%-40% non-refundable booking fee due at time of scheduling. The booking fee is required to schedule your appointment and is applied to your final bill upon completion of service. A payable invoice will be either emailed or texted for the booking fee. Once the booking fee is paid, the appointment will be scheduled and you will receive a notification.

    Things happen in life we cannot control. We want to work with you when issues pop up. Cancellations and rescheduling requests must be made 24 hours or more in advance. You may reschedule an appointment once within 30 days with no additional booking fee. If you cannot make 24 hours notice, or no call/no show, your deposit fee will be forfeited.

  • ALL DEPOSITS MADE FOR PAINT PROTECTION FILM SERVICES ARE FINAL IN THE EVENT THAT YOU NEED TO CANCEL YOUR PPF SERVICE YOU AGREE TO FORFEIT THE DEPOSIT

    Payment Terms

    20%-40% non-refundable booking fee is due on scheduling. Remaining payment is due on the date of service. We accept cash, checks, major credit cards (Visa, MasterCard, Discover, and American Express), ACH, Affirm, Afterpay, Apple Pay, and Google Pay. Please do not leave any payments in the vehicle.

    Terms of Service

    We reserve the right to adjust any over-the-phone cost or time estimate after we have visually inspected your vehicle. If the vehicle condition changes between the time the vehicle was inspected and the scheduled appointment, the cost of service may change and you will be notified to get approval prior to work starting.

    If you have extra/special requests please let us know at the time the service order is written. Any alterations or changes after the initial service package order has been issued may result in an extra charge. Any alterations or charges to the initial service package order must be approved in writing between you and Luxe Auto Appeal before any extra work begins. Any changes to fees and/or time, be it verbal or in writing, will not affect the substance of this agreement and all the terms herein will still apply with the new rate and/or time.

    Paint Correction, Polishing & Scratch Removal

    Paint correction by its definition is the removal of defects in the paint surface of the vehicle. 

    Some scratches may be too deep to remove safely. We will always do our best to minimize them but at the risk of removing too much clear coat, we will always err on the side of caution. It is better to live with a scratch VS taking away too much clear coat. There is only so much clear coat on a vehicle and it can be easy to remove too much material. Once the clear coat is breached and removed, the vehicle panel will need to be repainted. 

    The amount of labor your vehicle needs to get it looking its best is different for every vehicle.  

    Pre-existing Damages

    It is difficult to find pre-existing damages during the initial vehicle inspection, some vehicles, tend to have interior components that are broken, scratched, worn out, faded, don’t work or become loose and cracked without the owner’s knowledge, therefore should a Luxe Auto Appeal representative find any items that are not working properly, worn, scratched, cracked, faded, or broken we will bring it to your attention, therefore you agree not to hold Luxe Auto Appeal responsible for any pre-existing damages to your car.

    Dirt can hide swirl marks, scratches, dings, paint chips, fine lines and marks, should a Luxe Auto Appeal representative find any exterior imperfections, we will make you aware, however Luxe Auto Appeal will not be responsible for correcting these pre-existing paint imperfections if your service does not include it. Also, during the course of paint correction, other paint defects may become evident and we will not be responsible for these pre-existing paint imperfections; smaller scratches, swirls and other defects tend to hide and mask more serious and deeper scratches that will then be more easily seen after paint correction. Luxe Auto Appeal will not be held responsible should we find pre-existing paint imperfection during our normal course of detailing that you were not aware.

    Remove Personal Items

    Please remove all personal items prior to your appointment. Although we will take the utmost care with anything left inside your vehicle, we cannot be held responsible for any personal items left behind.

    Child Seats

    Due to child safety and liability reasons, we will not remove or replace car seats under any circumstances. We ask that our clients remove car seats and booster seats prior to appointment. Should the car seat be left in the vehicle we will do our best to clean around the car seat.

    Service Time Policy

    Our service times are only an estimate. Your vehicle may take more or less time to complete the agreed upon services.

    Gyeon Ceramic Infinite Warranty (Pro Coating Only)

    Full warranty terms are available at:  https://gyeonservices.com/upload/files/infinite-warranty-terms-and-conditions.pdf

    You agree to all of Gyeon’s warranty terms by agreeing to our terms.

    Warranty Summary: GYEON warrants that during 5 years and above depending on your chosen GYEON maintenance routine,
    Infinite Base Type 1 coated vehicle paintwork will not lose its gloss, will be protected against most elements, will retain its self-cleaning abilities, will allow easier removal of bird dropping, organic contamination, tar deposits, bugs and acid marks. The chosen coating will retain its beading/sheeting properties for at least 24 months once correct maintenance is followed and the vehicle is not exposed to extreme conditions.

    Gyeon Mohs and Gyeon One installations has NO manufacturer WARRANTY

    Photo / Video Rights

    When scheduling services with Luxe Auto Appeal you give us the right to post and use photos and videos of your vehicle before, during and after the service is performed. We will not identify our clients by name without their permission before-hand.

    Service Guarantee

    Upon completion of your car, we will walk you through a complete car inspection of agreed upon services and the results achieved. If, in the unlikely event, that you are not completely satisfied with the results, we will take it back in the shop and make it right. Any claims must be filed within 48 hours of the completion of the service by emailing (LuxeAutoAppeal@gmail.com). Pictures of the unsatisfactory portion of the service must be emailed within 24 hours of the claim being made.